Why Choose Vulcan
Vulcan offers the best price, quality and service available in the global market.
We are passionate about our products, our business, our standing in the marketplace and our customer relationships.
We are often asked what the difference is between our seals compared to other low-cost alternative producers, as sometimes the physical appearance is similar. The difference is not just in the product or how it looks. It encompasses every aspect of our business, from our equipment, machinery, systems and processes to the methodology, that produce and deliver the Vulcan product as a superior quality engineered commodity.
Large investments in all areas of our business, especially in manufacturing, stock holding and bespoke electronic system processing, differentiate Vulcan from the many seal copyists evident in today's market.
The key benefits felt by our customers are outlined on this page.
To ensure you receive full quality and reliability of our products and services, we have carefully invested for many years into state of the art manufacturing facilities and logistics systems.
Product quality is ensured through using the most advanced machinery and technology for manufacture and inspection.
Superior service is ensured through fully automated logistics processes in storage, order processing and distribution, allowing you access to over 500,000 barcoded stock lines available for same-day despatch.
To give you full confidence and traceability of product origin, we have full control over our manufacturing process by producing our own components and assembling every seal in-house.
To ensure you receive full product quality and performance and consistency, our own in-depth designs by our experts use only the highest quality materials, along with multiple levels of inspection using advanced machinery.
Confidence that the product your customer needs will always be available from stock.
Respond immediately to your customer demands without needing to check stock availability, saving time in resolving urgent requirements, and reinforcing that you are the best solution for their sealing needs
Vulcan has the world’s widest range of standard Mechanical Seals for all industries. We also design and manufacture non-standard seals for specific equipment applications based on pump types, models and OEM part numbers.
We also provide a vast range of FEP/PFA Encapsulated ‘O’-Rings, Gland Packing and Expanded PTFE all with a stock guarantee on standard items.
We always work towards full product availability for our distributors at any given time.
Being a Vulcan distributor gives you access to our 24/7 Web Portal, designed to help you manage everything online.
Available on desktop, mobile or tablet - anywhere, anytime.
We understand how valuable your time is, so we have built our systems and procedures to deliver exceptional customer service.
We operate a 2 hour response guarantee within our office opening hours. This means that you can respond quickly to your customer demands, increasing your sales opportunities.
Our 24/7 Web Portal also gives you live access to the majority of information that you need, from your computer, mobile or tablet.
A key part of our service is to provide you with the exact product you need, when you need it. Our stock guarantee is based on previous demand, regardless of quantity sold, material combination or cost.
We can also guarantee stock for items outside of our normal guaranteed range if you will be continually purchasing the product over 12 months or more. Even if an item you need is not in stock, we can assemble it using our existing stock with same-day despatch in the vast majority of cases.
Our customer support policy revolves around you. In addition to our 2 hour response time, we will provide you with a dedicated Business Service Manager, who will serve as your main contact at Vulcan.
They will assist you with all of your technical, order and general queries. This ensures that your account is professionally and efficiently maintained to the best of our ability, giving you peace of mind that everything is under control and all your requirements are met.